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Winning Communication Formulas
Good communication is at the heart of every successful relationship, especially at work. Unfortunately, only a small handful of people are naturally great communicators, so most of us need some help! That's where Communication Formulas come into play -- they're like templates that you can study to never be caught speechless again! This series will walk you through 5 common difficult conversations and how to respond perfectly every time.
(After pressing 'play' you can click in the bottom right hand corner of each video to make the video full-screen)
1. Introduction
Get started in less than 60 seconds!
Learn the what/why/how of winning communication formulas.
2. How to Clear the A.I.R.R.
Setting boundaries with people can be tricky, and having that tough conversation can be intimidating. This video will prepare you to set effective boundaries using the “Clear the A.I.R.R.” formula!
3. How to Toot Your Own H.O.R.N.
It’s OK to want to be recognized for the hard work you’ve put into a project. This video will prepare you to sell yourself without sounding sleazy, using the “Toot Your Own H.O.R.N.” formula!
4. How to R.U.N. from Overcommitment
Do you ever have a hard time saying no? Sometimes we overcommit to projects we don't have time for. This video will prepare you to say no with confidence using the “R.U.N. From Overcommitment” formula!
5. How to Give a T.O.A.S.T.
Sometimes you’ll need to give public thanks or recognition. This video will prepare you to deliver a winning toast every time, using the “Give a T.O.A.S.T.” formula!
6. How to H.E.A.R. Complaints Masterfully
Working with the public means you may have to deal with complaints, which can be intimidating. This video will prepare you to handle complaints with grace using the “H.E.A.R. Complaints Masterfully” formula!
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